1. Definitions

Where the following terms appear in these present terms and conditions:

“Products” means the products sold by IMS Consulting.

“IMS HandMadeLures” means the company bearing the name «IMS Consulting», Tose Jovanovica 16. Belgrade 11030, Serbia.

2. Essential conditions

The present general terms: (a) govern all orders and purchases made to IMS HandMadeLures, in any means whatsoever. In particular for purchases made on the internet, kindly refer to our site for further specific provisions.

3. Orders

3.1. You may place your orders for Products and Services over:

(a) our official e-mail info@imshandmadelures.com

(b) through the Internet and more in particular on the website imshandmadelures.com

3.4. All orders are subject to the limitations of stock availability. IMS HandMadeLures shall inform customers as soon as possible for any rupture of stock.

4. Delivery and acceptance (of delivery)

4.1. IMS HandMadeLures shall make every effort to provide the Products and Services at the address stated in your order.

4.2. If you wish the delivery of Products or Services to be made in a different way than the one provided for by IMS HandMadeLures, you must communicate such request to IMS HandMadeLures and if accepted, you shall incur all relative expenses.

4.3. Ownership of the Products and any risk involved is transferred to you at the time you receive them.

4.4. Upon recieving the package and signing the handover document, we advise you to check it. If the package is defective, make sure you contact us at info@imshandmadelures.com.

4.5 We try and get each order packaged up and sent within 1-3 working days.

4.6 Any import duties, taxes or brokerage fees due at the time of delivery are a sole responsibility of the receiving customer. Packaging slips for international shipments cannot be market as “gift” or with altered prices.

5. Returns

5.1. Sorry we currently do not offer returns if you change your mind, only if the item is defective. That said we’ve never been asked for one either!

Best option is to get in touch on info@imshandmadelures.com and we’ll sort something out!

5.2. You are responsible for verifying the quantity and quality of the merchandise upon delivery and in case of defective merchandise, you must inform IMS HandMadeLures immediately after the reception of the merchandise.

6. Product prices and modes of payment

6.1. IMS HandMadeLures reserves the rights to change the prices of the Products and Services without notifying the customers. The given changes will be shown on our website.

6.2. You will pay the price of the Product and Services that is applicable at the time that the order is placed.

6.3. Prices are inclusive of VAT but not transportation expenses.

6.4. For orders of more than 250$, 26866 YEN, 231 EUR, 202 GBP, 391 AUD, 18647 RUB, the shipping will be free of charge.

6.5. You can choose one of the following payment methods:

6.5.1.  With credit cards during the purchase process on the website. You can pay your order using Visa, MasterCard  or Maestro credit card. The card must be approved by the issuing bank for online (Internet) payment.
When entering payment card information, confidential information is transmitted through a public network in a protected (encrypted) form using the SSL protocol and PKI system, as the current state of the art cryptographic technology.
The security of the data during purchase is guaranteed by the payment card processor, AIK Bank, so the complete billing process is performed on AIK Bank pages. No information about the payment card is available to our system at any moment.

All payments will be effected in Serbian currency – Dinar (RSD). Payment is possible with credit cards issued by domestic and foreign banks. If you choose to pay with the credit cards that are issued by foreign bank, the amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

6.5.2. PayPal –

Their privacy Policy can be viewed at: https://www.paypal.com/webapps/mpp/ua/privacy-full

6.6. Payment by means of post dated bank cheques is not accepted.

8.Liability

8.1. With regard to Products and Services, IMS HandMadeLure’s only liability is limited as expressly stated in the present Conditions of Sales. To the extent permissible by law, all other liability is excluded.

8.2. IMS HandMadeLures has no responsibility (whether contractual or non contractual or other) for any direct, special, consequential or indirect damage or tort, including loss of income, that may result from the sales described herein.

9. Personal Data Protection

IMS HandMadeLures does not disclose any of your personal data and strictly abides by relative laws on personal data protection. Our company’s policy on personal data protection has been posted on our website imshandmadelures.com.

10. Applicable law

These terms and conditions are governed by and must be construed in accordance with the laws of Serbia. The Courts of Belgrade have exclusive jurisdiction for solving any disputes that may arise between you and IMS HandMadeLures.